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Service Support - Shakti Pumps India Limited
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Give your valuable Feedback to us

SUMMARY OF CUSTOMER SATISFACTION- FEEDBACK

Sr No. Quality Aspect Questionnaire Evaluation Option Marks
(input your marks here)
1 Overall Pump Performance -- Head & Discharge satisfactory
-- Minor problem in Isolated cases.
-- Needs improvement 		 / 20
2 Labeling -- Proper & satisfactory
-- Few Complaints
-- Needs improvement 		 / 10
3 Packing Conditions
(Well closed container / Pkg)		 --Excellent
--Good
--Needs improvement 		 / 20
4 Shipment (Deliveries) --Full Compliance
--Little delay in few cases
--Always Delayed 		 / 15
5 Quality Reliability
(Received quantity)		 --Found Correct
--Found short few cases
--Often Incorrect 		 / 15
6 Document
a)(Proforma invoice, Desp. Doc)		 --Found Complete / Correct
--Incomplete / Erratic
  / 5
  Document
b)(Documentation Receipt )		 --Received in Time
--Received late
  / 5
7 General market feedback, if any
a) Quality		 --Excellent / Good
--Avarage
  / 5
  b) Price sensitiveness
(Compared to other company)		 --Reasonable Cost
--Costly
  / 5